Netgear has extended its Professional Services program beyond the network layer to cover the AV-over-IP workflows. NDI is the first ecosystem partner in the expanded program.
Until now, Netgear Enterprise’s Professional Services have covered the network itself, from design and deployment through to optimisation. The agreement
with NDI extends that scope to the AV-over-IP workflow. Netgear switches have been NDI-certified for years, with dedicated pre-configured profiles
for NDI, but the services wrapped around them stopped at the network layer.
Under the new agreement, Netgear can scope and
sell NDI workflow services through the same two-tier channel that partners already use. The work is delivered as project-based Professional Services,
tailored to each engagement, and is separate from the Netgear Premium Support tiers. For customers, it means that both the
network and workflow design come from a single provider (or source).
This addresses a familiar challenge in AV-over-IP: deployments often start
small and scale quickly, growing from a handful of channels in a meeting room or studio to dozens or hundreds of
endpoints across a campus. As complexity increases, problems often emerge with the cause not necessarily sitting neatly within either the
workflow or the network. It can therefore lie in how the two interact, making responsibility difficult to determine when something goes wrong.