Massimo Mazzeo Ocello, the newly appointed VP of global systems engineering, customer support and services for Netgear has introduced a new catalog of professional service offerings for Netgear Business customers. Starting immediately, the company’s first service offering will be available to its commercial AV customers.
While Netgear’s professional services catalog will support the needs of AV and IT customers with a phased approach over time, the first offering is strictly AV-focused.
“The key goal of Netgear’s professional services is to simplify both AV over IP and IT rollouts while making the fundamental shift to outcome-driven engagements that go well beyond product delivery,” said Mazzeo. “The idea of professional services is well-established in the IT industry, but we’ve seen the demand for the same kind of support for AV implementations skyrocket in recent years and felt the time was right to start there.”
Netgear professional services are geared to:
- Ensure reliable, successful installations
- Accelerate time to value
- Reduce deployment risk for customers and partners
- Provide customers with a trusted business partner, not just a vendor
This launch marks the beginning of a phased rollout, with future offerings to include advanced design and planning, training and certification programs, premium support tiers, and more