UK technical solutions distributor and services partner Visualization has announced an enhanced service offering for the UK AV trade, adding de-rig and reinstallation support to Christie’s five-year CDXchange advance replacement programme.
The enhanced service is available for eligible Christie 1-chip and 3-chip DLP projectors and is designed to further minimise
downtime and disruption for end users in the event of a critical projector issue.
Under the CDXchange programme, eligible customers
benefit from an advanced replacement designed to keep installations operational. Visualization will now complement this with the engineering capability to
de-rig and reinstall the projector at no additional cost, providing customers with a complete replacement and installation support service.
In
the first year of ownership, should an eligible projector experience a critical issue, Visualization will immediately arrange shipment of a
new replacement projector. Its engineering team will then manage the de-rig and reinstallation process, helping to return the installation to
operation as quickly as possible.
For subsequent years of the programme, customers can choose either a factory-refurbished replacement unit of
the same vintage or elect to retain their original projector and have it repaired. Where repair is selected, Visualization will
provide a loan projector to minimise disruption and allow the customer to continue operating while the original unit is being serviced.