Brightline now offers technical support through Zoom for resellers, integrators and clients, using the cloud-based videoconferencing system to allow Brightline to program light fixtures remotely, re-focus, visually identify any potential issues and troubleshoot products.
Kathy Katz, Brightline managing partner said: “Zoom service is ideal for time-critical issues. You don’t have to struggle through a phone call without visuals or schedule onsite service. Zoom gives us ‘eyes’ in the room.”