Brightline now offers technical support through Zoom for resellers, integrators and clients, using the cloud-based videoconferencing system to allow Brightline to program light fixtures remotely, re-focus, visually identify any potential issues and troubleshoot products.
Kathy Katz, Brightline
managing partner said: “Zoom
service is ideal for
time-critical issues. You don’t
have to struggle through
a phone call without
visuals or schedule onsite
service. Zoom gives us
‘eyes’ in the room.”