Euston station in London has turned off its large format digital signage following sharp commuter criticism and watchdog complaints.
The overhead displays were installed in January 2024, replacing the station’s main departure
information with screens used for advertising.
The station, which is operated by a government-owned
company, came under fire from commuters following safety concerns, with the switch off ordered
as part of a review by UK transport secretary Louise Haigh.
Haigh took aim
at the station’s operations after London TravelWatch called for a review “as a matter
of urgency”, following complaints of “dangerous” overcrowding at the station, posing questions as to
the use of the advertising screens, especially during periods of delays or high footfall.
The government has ordered a review of “passenger information provision and circulation, including a
shutdown and review of the use of overhead advertising boards”.
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