Sennheiser UK is bolstering its service offering with the launch of an online spares ordering function for its professional audio division.
The company also took the opportunity to add new triage areas to its workshop in an effort speed up its repairs
process.
Tim Sherratt, engineering and technical services manager at Sennheiser UK, said: “Initially, the new
Online Spares Ordering section will serve three
product areas: MKH Wired Microphones; Evolution Wireless; and Pro Audio Headphones.
“We will be adding more items and information as we progress
this part of the site. We have also introduced a new online Service & Support centre which features an FAQ section, online
booking of equipment for repair, access to software downloads, user manuals and a wealth of other information.”
Serratt also commented on
the upgrades to its workshop offerings and said: “All units for repair go through a pre-check: on the day the unit is
received a short functional check is done; all non-defective (e.g. operating errors) units are returned to the customer the same day; any
simple and quick repairs can be carried at this time and are returned to the customer the same day.
“We have also
committed major investment to the installation of a new Acoustic Chamber, which expands our capability for repair and test of all electroacoutstic products,” he added.